Customer Care Executive for Ecommerce
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
We are looking for talented customer support individuals to help with our expanding customer base..
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation - Minimum 1-2 years of experience in customer service- 12th graduation is mandatory - Excellent written and verbal communication - Ability to work with a team and must be comfortable in a high volume environment- Immediate joiners preferred- Prior Sales experience
Role: Non Tech Support - Voice / Blended
Industry Type: Furniture & Furnishing
Department: Customer Success,* Service Operations*
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Sales, Investigation, Customer Support Executive, Customer service, Must know Hindi & English
Job Type: Full-time
Salary: ₹13,000.00 - ₹16,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Thiruvallur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
• E-commerce: 1 year (Preferred)
• total work: 1 year (Preferred)
Speak with the employer
+91 8072980052
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation - Minimum 1-2 years of experience in customer service- 12th graduation is mandatory - Excellent written and verbal communication - Ability to work with a team and must be comfortable in a high volume environment- Immediate joiners preferred- Prior Sales experience
Role: Non Tech Support - Voice / Blended
Industry Type: Furniture & Furnishing
Department: Customer Success,* Service Operations*
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Sales, Investigation, Customer Support Executive, Customer service, Must know Hindi & English
Job Type: Full-time
Salary: ₹13,000.00 - ₹16,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Thiruvallur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
• E-commerce: 1 year (Preferred)
• total work: 1 year (Preferred)
Speak with the employer
+91 8072980052
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