Customer Care Executive (Female only)

Job Summary

Mail Transcripts is a young startup company which helps Indian students to get their university transcripts.

We are looking for energetic female (freshers only) with good personality for handling client calls and emails in our Mumbai office.

Responsibilities and Duties

Answering calls/chats politely and professionally to provide information about services and resolving client queries
Building rapport with the clients, convincing them about the best service quality offered and ensuring that the client books his order with us
Handling and replying to client emails
Make reminder calls to clients, send follow-up emails
Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries
Follow up to ensure that appropriate action has been taken on customer requests and complaints
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification
Letting the customer know the cause of the problem and resolving the same with adequate information and help
Required Experience, Skills and Qualifications

Must have good customer service skills
Good communication skills and organisation skills
Knowledge of fluent English is mandatory
Excellent typing speed (for replying to emails or chatting through website)
Good listener and active problem solving skills
Good interpersonal and analytical skills
Attention to detail and ability to multi-task in a quick environment with minimal supervision
Motivated and committed to succeed in tightly knit, nationally-distributed teams
Benefits

Work Timings: 9.30am - 6.30pm, Mon - Sat
Salary Range: 12k - 15k per month

Job Type: Full-time

Salary: ₹12,000.00 - ₹15,000.00 per month

Location:

Malad West, Mumbai (Preferred)
Language:

English (fluent) (Required)