Customer Care Executive (Chat)
Published date: 2024/01/10
- Location: Chandigarh, India
Key Responsibilities:-
- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.
- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.
- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.
- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.
- Adhere to predefined chat protocols, quality standards, and performance metrics.
Job Type: Regular / Permanent
Salary: ₹18,000.00 - ₹26,000.00 per month
Benefits:
• Cell phone reimbursement
• Flexible schedule
Schedule:
• Day shift
• Monday to Friday
Supplemental pay types:
• Performance bonus
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred
- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.
- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.
- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.
- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.
- Adhere to predefined chat protocols, quality standards, and performance metrics.
Job Type: Regular / Permanent
Salary: ₹18,000.00 - ₹26,000.00 per month
Benefits:
• Cell phone reimbursement
• Flexible schedule
Schedule:
• Day shift
• Monday to Friday
Supplemental pay types:
• Performance bonus
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred
0 page views
Related listings
-
Customer Service Executive-Loan CenterCustomer Care ExecutiveJob Description Job Description Job Title – Customer Service Executive Place of work - Mumbai Business Unit - Retail Banking Function - Customer Experience Job Purpose The role bearer will help the company to enable customers, partners and other stak...2026/11/07
-
Internet marketing jobs for fresher/working tourism company Sector 22C, Chandigarh, ChandigarhCustomer Care ExecutiveDetails Salary period Monthly Position type Full-time Salary from 15000 Salary to 20000 Description Digital Travels Services, a private company is looking for an individuals who can promote online services by advertisement on internet. basic computer...2026/11/06
-
Jio call center part-time job fresher candidate apply now Sector 17C, Chandigarh, ChandigarhCustomer Care ExecutiveDetails Position type Full-time Salary period Monthly Salary from 9000 Salary to 28000 Description Jio call center part-time job fresher Qualifications 9th to graduate Without interview direct joining candidate apply now 75O52OO6122026/11/06