Customer Care Executive (Chat)
Published date: 2024/01/10
- Location: Chandigarh , Chandigarh , India
Key Responsibilities:-
- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.
- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.
- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.
- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.
- Adhere to predefined chat protocols, quality standards, and performance metrics.
Job Type: Regular / Permanent
Salary: ₹18,000.00 - ₹26,000.00 per month
Benefits:
Cell phone reimbursement
Flexible schedule
Schedule:
Day shift
Monday to Friday
Supplemental pay types:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.
- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.
- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.
- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.
- Adhere to predefined chat protocols, quality standards, and performance metrics.
Job Type: Regular / Permanent
Salary: ₹18,000.00 - ₹26,000.00 per month
Benefits:
Cell phone reimbursement
Flexible schedule
Schedule:
Day shift
Monday to Friday
Supplemental pay types:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
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