Customer Care Executive
Published date: 2024/01/10
- Location: Gurgaon, Haryana, India
Benefits
Pulled from the full job description
Provident Fund
Job Description: Customer Success Specialist
Who are we?
Have you ever faced an issue in finding the right hotel for yourself and family? Is it because of value for money, reliability, trust, or availability? No reason to struggle now and spend more than what your pocket allows. Say hello to FabHotels!
Established in 2014, With proprietary technology and deep operations expertise driving guest experience, we’re building India’s largest & most preferred chain of economy hotels.
Currently, with a network of 1000+ exclusive hotels across 65+ cities, we manage 20000+ rooms and deliver best-in-class hospitality at the most affordable prices. In 7 years since inception, we have become larger than many established traditional hotel chains and are on track to become the largest Indian hotel chain in the next 18-24 months.
Founding & leadership team at FabHotels comes from diverse backgrounds – strategy consulting, private equity, consumer tech companies, and ex-entrepreneurs. We are young, hungry, and relentless. Even Covid-19 could not dent our spirit and we’re well on our way to gaining a larger market share and growing even faster with game-changing technology and new business lines.
We want to be front-runners in bringing tech disruption to the Indian hospitality market. Join us and witness the magic yourself.
What will you do in this role?
Voice Process
Handle inbound calls regarding customer complaints
Effectively close all escalations (B2B and B2C) within required TAT
Strong empathy for guests
Previous experience in handling escalations will be a plus
What do we need in our ideal candidate?
Must be a Graduate
Should have Good Verbal and Written Communication skills
Relevant Experience in the BPO environment would be preferred
Basic computer/excel knowledge
Six days working with one rotational off basis rosters
No meals and cabs
Male candidates preferred
Should be open for 24*7 shift
What do we offer to you?
● Competitive pay: Full-time salary at market rates
● Lucrative incentive structure
● The unparalleled platform for professional & personal growth
● Grounds-up opportunity: Build a large, valuable, fast-growing business that is a
category changer
● Amazing network: You are not alone. We keep standards high for everyone who joins us. We also have access to an amazing list of advisors and investors that we actively engage with
Job Type: Full-time
Salary: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Provident Fund
Schedule:
Rotational shift
Work Location: In person
Pulled from the full job description
Provident Fund
Job Description: Customer Success Specialist
Who are we?
Have you ever faced an issue in finding the right hotel for yourself and family? Is it because of value for money, reliability, trust, or availability? No reason to struggle now and spend more than what your pocket allows. Say hello to FabHotels!
Established in 2014, With proprietary technology and deep operations expertise driving guest experience, we’re building India’s largest & most preferred chain of economy hotels.
Currently, with a network of 1000+ exclusive hotels across 65+ cities, we manage 20000+ rooms and deliver best-in-class hospitality at the most affordable prices. In 7 years since inception, we have become larger than many established traditional hotel chains and are on track to become the largest Indian hotel chain in the next 18-24 months.
Founding & leadership team at FabHotels comes from diverse backgrounds – strategy consulting, private equity, consumer tech companies, and ex-entrepreneurs. We are young, hungry, and relentless. Even Covid-19 could not dent our spirit and we’re well on our way to gaining a larger market share and growing even faster with game-changing technology and new business lines.
We want to be front-runners in bringing tech disruption to the Indian hospitality market. Join us and witness the magic yourself.
What will you do in this role?
Voice Process
Handle inbound calls regarding customer complaints
Effectively close all escalations (B2B and B2C) within required TAT
Strong empathy for guests
Previous experience in handling escalations will be a plus
What do we need in our ideal candidate?
Must be a Graduate
Should have Good Verbal and Written Communication skills
Relevant Experience in the BPO environment would be preferred
Basic computer/excel knowledge
Six days working with one rotational off basis rosters
No meals and cabs
Male candidates preferred
Should be open for 24*7 shift
What do we offer to you?
● Competitive pay: Full-time salary at market rates
● Lucrative incentive structure
● The unparalleled platform for professional & personal growth
● Grounds-up opportunity: Build a large, valuable, fast-growing business that is a
category changer
● Amazing network: You are not alone. We keep standards high for everyone who joins us. We also have access to an amazing list of advisors and investors that we actively engage with
Job Type: Full-time
Salary: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Provident Fund
Schedule:
Rotational shift
Work Location: In person
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