Customer Care Executive
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
!!!!! Urgent Hiring!!!!!
Domestic BPO
Voice Process Associate
day shift
6 day working
Rotational shift
Salary 13-20k ctc
Location-Jagatpura,jaipur
Note-Candidate Must have Good Communication
Qualifications and Skills
• 1 to 3 years of experience in customer service or a similar role
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to empathize with customers and provide personalized assistance
• Proficient in using customer service software and CRM systems
• Good multitasking and time management skills
• Attention to detail and accuracy
• Positive and professional attitude
• Ability to work in a fast-paced environment
• Fluency in English and Hindi
Roles and Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and satisfactory manner
• Provide information and guidance to customers about our products and services
• Update customer records and maintain accurate documentation
• Collaborate with other teams to address customer needs and concerns
• Follow up with customers to ensure their issues are resolved
• Escalate complex cases to the appropriate departments
• Meet and exceed customer satisfaction goals
• Stay up-to-date with product knowledge and industry trends
Domestic BPO
Voice Process Associate
day shift
6 day working
Rotational shift
Salary 13-20k ctc
Location-Jagatpura,jaipur
Note-Candidate Must have Good Communication
Qualifications and Skills
• 1 to 3 years of experience in customer service or a similar role
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to empathize with customers and provide personalized assistance
• Proficient in using customer service software and CRM systems
• Good multitasking and time management skills
• Attention to detail and accuracy
• Positive and professional attitude
• Ability to work in a fast-paced environment
• Fluency in English and Hindi
Roles and Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and satisfactory manner
• Provide information and guidance to customers about our products and services
• Update customer records and maintain accurate documentation
• Collaborate with other teams to address customer needs and concerns
• Follow up with customers to ensure their issues are resolved
• Escalate complex cases to the appropriate departments
• Meet and exceed customer satisfaction goals
• Stay up-to-date with product knowledge and industry trends
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