Customer Care Executive

We are Hiring For Customer Care Executive.

A Customer Care Executive is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization.

Skills Required:- Excellent comms in both English and Hindi - No MTI or RTI issue, grammatical or pronunciation errors, Candidate voice and accent should be clear while speaking Hindi/English

Qualification- Should be a Graduate from any field

Experience- 1 year of experience from BPO/any Customer Support (Preferred).

Salary- ₹25000 CTC (20k in hand) and 3,800 Quartely Incentive

Shift- Day for females till 9 pm/ Rotational for males

Location- Rukmani Colony, shivajinagar, Bengaluru, Karnataka 560103

Roles and Responsibility

To resolve issues and queries of customers on call.
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies
Interview mode -

HR round- Virtual
Versant- Language Assessment
4C round - Virtual
Client ops - Virtual
Joining formalities - Virtual

Joining - Office

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Rotational shift
Supplemental pay types:

Performance bonus
Quarterly bonus
Yearly bonus
Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

Hindi (Required)
English (Required)
Work Location: In person