Customer Care Executive

ROLE DEFINITION

Voice Outbound – US Project:

ROLE DEFINITION :- The candidate will be primarily responsible for handling Outbound Dialing & generating Leads through Cold Calling. He needs to regularly deliver the high-performance numbers, benchmark quality, greater turn-around time, targeted leads, and improvements in the process

RESPONSIBILITY DELIVERABLE :- · To Deliver the Leads Quality as specified by the Client.

· To make sure all the Parameters Defined from Client End are Delivered.

· Planning and managing workflow, productivity, turn- around time, and quality standards.

Learn and implement new methods and techniques to enhance self-performance and increase value to the Client.

TASKS & ACTIVITIES: ·

OUTBOUND LEAD GENERATION

§ Ensure Cold Calling through Dialers only & Deliverance of leads as per the Criteria Described from Client.

§ Ensuring data authenticity with proven methods of verification and validation process.

§ Keeping the additional Leads Sourced for future references or audit purposes.

Constantly improving performance in the top-line KPI’s such as Productivity (numbers), Quality, Turn Around Time, Discipline (Behavior) and Attendance.

· VALUE-BUILDING:

§ Understand the scope of work to ensure right performance per KPI definitions.

§ Learning new methods, tools & processing techniques from peers to deliver continuous performance improvements.

Suggesting new thoughts and ideas, which would enable value-building and innovation in the process.

ATTRIBUTE:  Confident and Go-Getter  Willingness to learn  Hungry for personal growth  Positive & Adoptable  Win-Win Approach  Thoughtfulness and Honest • SKILLS:  Undergraduate/Graduate/Post-Graduate  Experienced in the same domain  Brilliant communication skills  Knowledge of Phonetics & Abbreviations used in US Geography.  Creative and result driven.  Attention to Detail • KNOWLEDGE :  Microsoft Tools (Word, Excel, and PowerPoint)  Adobe and other PDF Tools.  Previous experience in Voice Calling for Lead Generation/Sales is preferable.

# We have required experience candidate 1 years of exp.

# Remote Base Job

# US Shift

Urgent Hiring

Cv Send on mail

simran.kohli@eminenture.in

We have required immediate hiring.

Work From office