Customer Care Executive

We are looking for a Customer Care Executive for a Silver Jewelry brand who can manage customer concerns with the objective of maintaining positive customer relationships within an organization. They will interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual which will help the company to grow.

Responsibilities
• Screen through various social media platforms and respond to customer inquiries and complaints
• Respond promptly and professionally to incoming customer inquiries in person on various social media platforms
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications
• Proven customer service experience
• Familiarity with various social media platforms
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Ability to explain complex concepts in a clear, simple manner to customers
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise

Salary: ₹10,000.00 - ₹15,000.00 per month