Customer Care Executive

About us

We are Light Tree Technology, a company specialized in Research, Development and

Manufacturing of LED Light Therapy products for beauty and health. We have offices in the

Netherlands, China, the US and India, with our headquarters in Rijswijk.

Our team of professionals are the heart of our company and encompass a wide variety of

cultures, skills and competences. We love our work and share the ambition to be the best at what

we do: create meaningful, well-designed products for LED Light therapy markets worldwide.

Light Tree Ventures (LTV) works with brands from all over the world. We develop custom light

therapy devices that are being sold online and offline. This development is often a R&D sprint,

designing a prototype and getting it ready for production. A fast and creative process, realizing

the next generation product for a brand. LTV also owns several brands for which we develop our

own innovative light therapy products.

In our India team we are looking for a Customer Care Executive.

Job description

We are seeking a dedicated and compassionate Customer Care Executive to join our reputable

medical device company. As a Customer Care Executive, you will be responsible for providing

exceptional customer service and support to our clients, ensuring their needs are met and their

concerns are addressed in a timely and professional manner. This position requires excellent

communication skills, a strong attention to detail, and a genuine desire to assist customers in

their healthcare journey.

Your main tasks will include:

• Handle incoming customer inquiries and provide accurate and helpful information

regarding our medical devices, services, and policies.

• Assist customers in placing orders, processing returns, and resolving product-related

issues.

• Communicate with customers via various channels, such as phone calls, emails, and live

chat, ensuring a high level of professionalism and empathy.

• Document all customer interactions, inquiries, and resolutions accurately in the customer

relationship management (CRM) system.

• Collaborate with internal departments, including sales, technical

support, and logistics, to address customer needs and ensure a

seamless customer experience.

• Proactively identify opportunities to upsell or cross-sell products and services based on

customer needs and preferences.

• Stay updated on the features, specifications, and usage guidelines of our medical devices

to provide accurate and up-to-date information to customers.

• Assist in the resolution of customer complaints or escalations by following established

procedures and escalating complex issues to the appropriate departments.

• Continuously strive to achieve customer satisfaction goals and key performance

indicators (KPIs) set by the company.

• Participate in ongoing training and professional development activities to enhance

product knowledge and customer service skills.

Your skillset includes:

• High school diploma or equivalent; a bachelor's degree in a related field is preferred.

• Proven work experience in customer service or a similar role, preferably in the medical

device or healthcare industry.

• Excellent verbal and written communication skills, with the ability to articulate technical

information in a clear and concise manner.

• Strong interpersonal skills and the ability to empathize with customers while maintaining

a professional manner.

• software, CRM systems, and other relevant tools.

• Detail-oriented with excellent organizational and multitasking abilities.

• Ability to work effectively in a fast-paced environment, prioritize tasks, and meet

deadlines.

• Willingness to work flexible hours, including evenings, weekends, and holidays, based

on business needs.

• Knowledge of medical devices, their applications, and healthcare regulations is a plus.

• Minimum 3 years of relevant experience.

What we offer:

• A highly motivated, young and hardworking team.

• Fast growing company with a lot of opportunities to develop yourself.

• Awesome products and international clients to work with.

• Proper salary, holiday allowance, vacation days.

• Your work contributes to the health of the public.

• Opportunities to travel the world.

• Plenty of coffee. Or Tea.

• Cosy Friday afternoon drinks.

We are Light Tree Ventures and looking to expand our team and improve the world. Will you

join us in this amazing adventure? Get in touch by sending an email to

kiran@lighttreeventures.com, We would love to hear from you!

With bright regards,

Kirandeep Kaur

Assistant Manager - HR

Phone 9958890154

Web www.lighttreeventures.com