Customer Care Executive
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
A candidate must have 3-5 years of experience in customer care function into a fashion & lifestyle e-Commerce company.
Responsibilities
• To manage & co-ordinate all customer related aspects of the company & to provide support for the top-level executive.
• Seamless management & coordination with the customer, designers, logistics company & other related departments, from the time the orders are placed till the time the order is received by the customer. Any returns/refunds & exchanges will also be managed to ensure customer satisfaction keeping in mind the company’s gain. With your analytical skills, also understand how to manage a customer query.
• Responsible for giving directions to subordinates for proper packaging & quality control of the product as well & ensuring customer retention & smooth operations of the orders generated on the website.
• Any sales queries received will be handled and dealt with your promptness and vision of increasing sales
• Handling customer queries and offering services across social media platforms as well
• Handling end to end customer communication across all channels to convert sales, address complaints and provide a satisfactory resolution. Work closely with the deliveries. Offer a premium experience for all customers.
• Handling customer related queries and developing programmes to enhance customer engagement and outreach. Working towards ensuring a cordial and pleasant shopping experience for each customer.
• Quality Check of Products
Qualifications
Graduate/Post Graduate in Fashion Designing & Technology from reputed institution
Responsibilities
• To manage & co-ordinate all customer related aspects of the company & to provide support for the top-level executive.
• Seamless management & coordination with the customer, designers, logistics company & other related departments, from the time the orders are placed till the time the order is received by the customer. Any returns/refunds & exchanges will also be managed to ensure customer satisfaction keeping in mind the company’s gain. With your analytical skills, also understand how to manage a customer query.
• Responsible for giving directions to subordinates for proper packaging & quality control of the product as well & ensuring customer retention & smooth operations of the orders generated on the website.
• Any sales queries received will be handled and dealt with your promptness and vision of increasing sales
• Handling customer queries and offering services across social media platforms as well
• Handling end to end customer communication across all channels to convert sales, address complaints and provide a satisfactory resolution. Work closely with the deliveries. Offer a premium experience for all customers.
• Handling customer related queries and developing programmes to enhance customer engagement and outreach. Working towards ensuring a cordial and pleasant shopping experience for each customer.
• Quality Check of Products
Qualifications
Graduate/Post Graduate in Fashion Designing & Technology from reputed institution
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