Customer Care Executive
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Responsibilities:
• Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
• Make outbound calls to gather feedback and follow up with patients.
• Respond to emergency code announcements in a timely and professional manner.
• Maintain high levels of professionalism with patients while building strong relationships with each caller.
• Update patient data in the patient service database after each call.
• Maintain regular communication with the management team.
Qualifications:
• Must be 18 years of age or older.
• A graduate or pursuing graduation.
• Excellent verbal and written communication skills in Hindi, and English.
• Ability to always remain professional and courteous with patients.
• Must be available to work during holidays and weekends.
Other Information:
• As per requirement of the process shift will be rotational 24* Each shift will be 9 hours (8 hours working and 1hour break)
• As per requirement of the process shift will be rotational 24* Each shift will be 9 hours (8 hours working and 1hour break)
• Rotational week off.
• 4 weeks off in a month.
• Festival days are working, as people still get ill on holidays.
Salary:
₹12,000.00 - ₹18,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
Education:
• Bachelor's (preferred)
Experience:
• Customer service: 1 year (preferred)
- total work: 1 year (preferred)
Language:
• English (preferred)
• Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
• Make outbound calls to gather feedback and follow up with patients.
• Respond to emergency code announcements in a timely and professional manner.
• Maintain high levels of professionalism with patients while building strong relationships with each caller.
• Update patient data in the patient service database after each call.
• Maintain regular communication with the management team.
Qualifications:
• Must be 18 years of age or older.
• A graduate or pursuing graduation.
• Excellent verbal and written communication skills in Hindi, and English.
• Ability to always remain professional and courteous with patients.
• Must be available to work during holidays and weekends.
Other Information:
• As per requirement of the process shift will be rotational 24* Each shift will be 9 hours (8 hours working and 1hour break)
• As per requirement of the process shift will be rotational 24* Each shift will be 9 hours (8 hours working and 1hour break)
• Rotational week off.
• 4 weeks off in a month.
• Festival days are working, as people still get ill on holidays.
Salary:
₹12,000.00 - ₹18,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
Education:
• Bachelor's (preferred)
Experience:
• Customer service: 1 year (preferred)
- total work: 1 year (preferred)
Language:
• English (preferred)
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