Customer Care Executive
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Our Customer Care department is looking for a passionate and experienced individual to join us as a Customer Care Executive.
Your main goal for this role will be to provide excellent customer satisfaction.
As a Customer Care Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
Responsibilities
• Understanding the products and services provided by the company.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company's knowledge base.
Your main goal for this role will be to provide excellent customer satisfaction.
As a Customer Care Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
Responsibilities
• Understanding the products and services provided by the company.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company's knowledge base.
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