Customer Care Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Possess strong phone contact handling skills and active listening abilities.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication and presentation skills are required.
Proven customer support experience or experience as a Client Service Representative is necessary.
Knowledge of the Gujarati language is compulsory. Please do not apply if you do not know Gujarati.
Job Type: Full-time
Salary: ₹14,000.00 - ₹18,000.00 per month
Benefits:
• Cell phone reimbursement
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Gujarati (Preferred)
• English (Preferred)
Speak with the employer
+91 9930845888
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Possess strong phone contact handling skills and active listening abilities.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication and presentation skills are required.
Proven customer support experience or experience as a Client Service Representative is necessary.
Knowledge of the Gujarati language is compulsory. Please do not apply if you do not know Gujarati.
Job Type: Full-time
Salary: ₹14,000.00 - ₹18,000.00 per month
Benefits:
• Cell phone reimbursement
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Gujarati (Preferred)
• English (Preferred)
Speak with the employer
+91 9930845888
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