Customer Care Executive
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
Job Description
Role: Care Delight Executive/Customer Care Executive
Location: Bangalore
Years of experience: 0-3.5 years
Years Type: Full time( Work from Office)
WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?
You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.
JOB RESPONSIBILITIES:
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions
WHAT WE ARE LOOKING FOR:
1. Any UG degree
2. Proficient in English and Hindi
2. Excellent interpersonal skills
3. Exceptional communication skills on multiple mediums (Chat, email, phone)
4. A quick learner
5. Ability to multi-task
6. Make decisions under pressure and time constraints
Note- Only Male candidates required
Hindi & English is a must
Job Type: Full-time
Benefits:
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Overtime pay
Shift allowance
Ability to commute/relocate:
Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer service (Preferred)
Technical support (Preferred)
total work (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Role: Care Delight Executive/Customer Care Executive
Location: Bangalore
Years of experience: 0-3.5 years
Years Type: Full time( Work from Office)
WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?
You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.
JOB RESPONSIBILITIES:
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions
WHAT WE ARE LOOKING FOR:
1. Any UG degree
2. Proficient in English and Hindi
2. Excellent interpersonal skills
3. Exceptional communication skills on multiple mediums (Chat, email, phone)
4. A quick learner
5. Ability to multi-task
6. Make decisions under pressure and time constraints
Note- Only Male candidates required
Hindi & English is a must
Job Type: Full-time
Benefits:
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Overtime pay
Shift allowance
Ability to commute/relocate:
Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer service (Preferred)
Technical support (Preferred)
total work (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
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