Customer Care Executive
Published date: 2024/01/10
- Location: Ahemdabad , Gujrat , India
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Type: Full-time
Salary: ₹20,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Required)
Customer service: 1 year (Required)
Language:
Hindi (Required)
English (Preferred)
Work Location: One location
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Type: Full-time
Salary: ₹20,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Required)
Customer service: 1 year (Required)
Language:
Hindi (Required)
English (Preferred)
Work Location: One location
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