Customer Care Executive
Published date: 2024/01/10
- Location: Coimbatore, Tamilnadu , India
JD for Customer Support Executive.
Roles & Responsibilities:
1. Overseeing the customer service process.
2. Handle Customer complaints.
3. Provide appropriate solutions and alternatives within time limits.
4. Follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts and file documents.
6. Generate weekly report on customer complaints and number of interactions.
Qualities we are looking into:
1. Handling customers with patience.
2. Accountability.
3. Smart handling of customer's queries.
4. Good communication
5. Problem solving ability.
6. Empathise with the customers to earn their trust.
Communication Skills required:
1. English (required)
2. Hindi (required)
Job Type: Full-time
Salary: ₹18,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer service (Required)
total work (Required)
Language:
Hindi (Preferred)
English (Required)
Speak with the employer
+91-XXXXXXXXXX
Roles & Responsibilities:
1. Overseeing the customer service process.
2. Handle Customer complaints.
3. Provide appropriate solutions and alternatives within time limits.
4. Follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts and file documents.
6. Generate weekly report on customer complaints and number of interactions.
Qualities we are looking into:
1. Handling customers with patience.
2. Accountability.
3. Smart handling of customer's queries.
4. Good communication
5. Problem solving ability.
6. Empathise with the customers to earn their trust.
Communication Skills required:
1. English (required)
2. Hindi (required)
Job Type: Full-time
Salary: ₹18,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer service (Required)
total work (Required)
Language:
Hindi (Preferred)
English (Required)
Speak with the employer
+91-XXXXXXXXXX
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