Customer Care Executive

Name of the Position: Happy to Help Executive (Customer Support Executive)

Location for the Position: Pune

Gender: Female only

Number of Positions: 2

Experience : 1 year to 4 years

Package : 2,40,000 LPA to 3,20,000 LPA

Roles and Responsibilities :

* Identifying new Opportunities

* Supporting Sales & Development department

* Escalating any complaints

* Updating Database

* Manage large amount of incoming calls

* Generate Sales Leads

* Identify and assess customer needs to satisfaction

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Follow communication procedures, guidelines and policies

* Resolve customer complaints via phone, email, mail or social media

* Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks

* Working According to the TAT of the Call Time

* Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead Counts on Email Everyday Before Leaving

Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communicartion on call.

Job Type: Full-time

Salary: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Lead generation: 1 year (Required)
Communication skills: 1 year (Required)
Language:

Hindi (Required)
English (Required)
Work Location: One location