Customer Care Executive
Published date: 2024/01/10
- Location: Noida, Uttarpradesh , India
Job Summary
Tele Caller / Back Office customer care associate for an online shopping website. Candidate should have fluent English and basic knowledge of Excel.
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Flexible schedule
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Tele Caller / Back Office customer care associate for an online shopping website. Candidate should have fluent English and basic knowledge of Excel.
Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Flexible schedule
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
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