Customer Care Executive

Customer Support Executive Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:

A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Job Types: Full-time, Regular / Permanent

Salary: Up to ₹550,000.00 per year

Benefits:

Provident Fund
Schedule:

Night shift
Rotational shift
Ability to commute/relocate:

Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you Comfortable with Malad Location?
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Customer service (Required)
International voice process (Required)
more than 6 months (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Overnight Shift (Required)
Willingness to travel:

100% (Required)
Speak with the employer
+91-XXXXXXXXXX