Customer Care Executive

Role & Responsibilities: Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. Resolving customer complaints: The Customer Care Executive must investigate and resolve customer complaints and issues, ensuring that customers are satisfied with the resolution provided. Maintaining customer records: They must maintain accurate records of customer interactions and transactions to ensure that all information is up-to-date and readily accessible. Identifying opportunities: The Customer Care Executive must identify opportunities to improve customer service and suggest appropriate solutions to enhance customer satisfaction. Providing product or service information: The Customer Care Executive must be knowledgeable about the company's products or services and provide relevant information to customers. Handling customer feedback: They must respond to customer feedback, both positive and negative, to ensure that customers feel heard and valued. Coordinating with other departments: The Customer Care Executive must work closely with other departments, such as Sales, Marketing, and Operations, to ensure that customer needs are met. Experience - Client support roles for minimum 1 year - Proficiency in English, Hindi and one Major Indian Language - Ability to communicate fluently on phone - Experience in calling and outreach - Excel competency - Worked in a payment process building and maintenance Salary: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift - Night shift Education: - Bachelor's (preferred) Experience: - 1 year of Customer service (required) - Technical support (required) Language: - Hindi (required) - English (required) - Hindi, English and One Major Indian Language (required) Shift availability: - Day Shift (required) - Night Shift (required) Application Deadline: 01/05/2023