Customer Care Executive
Published date: 2024/01/10
- Location: Tiruchirappalli, Tamil Nadu, India
Roles and Responsibilities
• Manage Inbound /Outbound calls
• Managing a team of representatives offering customer support
• Resolving customer complaints brought to your attention
• Over-seeing the customer service process
• Monitoring the work of individual representatives and the team
• Possessing excellent product knowledge to enhance customer support
• Maintaining a pleasant working environment for your team
• Planning the training and standardization of service
• Maintaining a positive empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Requirements
• Bachelor's degree required.
• Minimum 6 months - 1-year experienced candidates or freshers can also apply.
• Candidate with a potential and problem-solving attitude.
• Customer-centric approach and Patience must.
• Experience with Zoho ERP will be an advantage.
Language: Tamil & English (HINDI LANGUAGE IS MANDATORY FOR THIS ROLE.)
Perks and Benefits
• Performance-Based Incentives.
• Annual Vacation.
• Monthly Employee Engagements.
• Employee-friendly work environment
• Manage Inbound /Outbound calls
• Managing a team of representatives offering customer support
• Resolving customer complaints brought to your attention
• Over-seeing the customer service process
• Monitoring the work of individual representatives and the team
• Possessing excellent product knowledge to enhance customer support
• Maintaining a pleasant working environment for your team
• Planning the training and standardization of service
• Maintaining a positive empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Requirements
• Bachelor's degree required.
• Minimum 6 months - 1-year experienced candidates or freshers can also apply.
• Candidate with a potential and problem-solving attitude.
• Customer-centric approach and Patience must.
• Experience with Zoho ERP will be an advantage.
Language: Tamil & English (HINDI LANGUAGE IS MANDATORY FOR THIS ROLE.)
Perks and Benefits
• Performance-Based Incentives.
• Annual Vacation.
• Monthly Employee Engagements.
• Employee-friendly work environment
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