Customer Care Executive
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
About Bombay Shaving Company:
We are a FMCG company which makes thoughtfully designed high quality products for men’s and women’s personal care. Started by a team of IIT, IIM alumni in 2015 and backed by high pedigree investors including Colgate Palmolive and Reckitt, the company has recorded tremendous growth in a short period of time. With exceptional product feedback across 150+ products in portfolio, presence in 6 countries, selling on 20+ online channels PAN India and abroad, 35,000 retails store in 50+ Indian cities and with a customer base of 50,00,000+ customers, the company has been at forefront in disrupting personal care space in India. The company has forayed into the services space with an aim to reimagine hair removal end-to-end.
Key Responsibilities and preferred Skills:
• Delighting customers through every interaction
• Be the central force in seamless execution of orders through coordination with internal & external stakeholders
• Measure, Analyze & Strategise to increase repeats, reduce drop outs , increase Average Order Value & build loyalty among the consumers
• Troubleshoot & resolve customer issues
• Create an impact by improving metrics NPS score, Avg Resolution Time, CSAT score
• Proficiency in written & oral communication
• Fluid & adept in responding to customers on calls, emails,social media, Whatsapp
• Excels in MS-Excel
• .Prior experience in a customer facing role would be a bonus
• Positive outlook & calm under pressure
Female candidates are preferred
We are a FMCG company which makes thoughtfully designed high quality products for men’s and women’s personal care. Started by a team of IIT, IIM alumni in 2015 and backed by high pedigree investors including Colgate Palmolive and Reckitt, the company has recorded tremendous growth in a short period of time. With exceptional product feedback across 150+ products in portfolio, presence in 6 countries, selling on 20+ online channels PAN India and abroad, 35,000 retails store in 50+ Indian cities and with a customer base of 50,00,000+ customers, the company has been at forefront in disrupting personal care space in India. The company has forayed into the services space with an aim to reimagine hair removal end-to-end.
Key Responsibilities and preferred Skills:
• Delighting customers through every interaction
• Be the central force in seamless execution of orders through coordination with internal & external stakeholders
• Measure, Analyze & Strategise to increase repeats, reduce drop outs , increase Average Order Value & build loyalty among the consumers
• Troubleshoot & resolve customer issues
• Create an impact by improving metrics NPS score, Avg Resolution Time, CSAT score
• Proficiency in written & oral communication
• Fluid & adept in responding to customers on calls, emails,social media, Whatsapp
• Excels in MS-Excel
• .Prior experience in a customer facing role would be a bonus
• Positive outlook & calm under pressure
Female candidates are preferred
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