Customer Care Executive
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
• Job Location- Gurgaon, Haryana
• Salary Package – will discuss this after the interview
• Job Type- Full-time
Job Description
Making sales calls, continuously updating, and maintaining our CRM database. Essential Duties and Responsibilities:
- Make an outbound call to potential customers.
- Handle Inbound calls for questions about company product
- Handling customer questions, inquiries, and complaints.
- Respond to customer/Visitor queries through chat or email
- Search for potential customer phone number and reach out to him or her directly
- Update the information about potential customer in CRM database
- Follow up with potential customers on regular basis.
- Send Messages on social channels to secure time to discuss.
Skills Needed
• Good Convincing Power and Effective Communicator.
• Queries Handling and Ability to sustain a conversation.
• Highly organized and mature with respect to human relationships and can get the job done
• Be responsible for closure of issues at all steps in a customer requirement lifecycle
• Ability to provide a consistently high level of quality customer service.
• Timeliness and ability to adhere to assigned schedule segments.
• Positive attitude
Minimum Requirements
- Graduate or Non-Graduate with very good English-speaking skills
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar, and legible handwriting
- PC Skills Prior experience with computers and/or data entry
• Salary Package – will discuss this after the interview
• Job Type- Full-time
Job Description
Making sales calls, continuously updating, and maintaining our CRM database. Essential Duties and Responsibilities:
- Make an outbound call to potential customers.
- Handle Inbound calls for questions about company product
- Handling customer questions, inquiries, and complaints.
- Respond to customer/Visitor queries through chat or email
- Search for potential customer phone number and reach out to him or her directly
- Update the information about potential customer in CRM database
- Follow up with potential customers on regular basis.
- Send Messages on social channels to secure time to discuss.
Skills Needed
• Good Convincing Power and Effective Communicator.
• Queries Handling and Ability to sustain a conversation.
• Highly organized and mature with respect to human relationships and can get the job done
• Be responsible for closure of issues at all steps in a customer requirement lifecycle
• Ability to provide a consistently high level of quality customer service.
• Timeliness and ability to adhere to assigned schedule segments.
• Positive attitude
Minimum Requirements
- Graduate or Non-Graduate with very good English-speaking skills
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar, and legible handwriting
- PC Skills Prior experience with computers and/or data entry
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