Customer Care Executive
Published date: 2026/11/10
- Location: Ahmedabad, Gujarat, India
Company: Aeliya Marine Tech Pvt. Ltd.
Position: Customer Care Executive
Experience: 1-3 Years
Responsibilities:
• To analyze clients requirements.
• Responsible for answering and addressing clients queries through chat and email.
• Offering rates to Customers
• Negotiating selling rates with Customers in order to ensure business is confirmed to us.
• Follow up on inquiries quoted to Customers via Call/ Chat/Email
• Inform clients of unforeseen delays or problems, or work with sales team to inform clients of delays and problems as well as to solve these problems
• Provide commercial after-sales support to clients when needed
• Processing Sales order by maintaining accuracy and TAT
• Payment follow-up with customers.
• Respond to customer inquiries / complaints
• Coordination with Warehouse Team
• Good Proficiency in English and other regional languages.
Position: Customer Care Executive
Experience: 1-3 Years
Responsibilities:
• To analyze clients requirements.
• Responsible for answering and addressing clients queries through chat and email.
• Offering rates to Customers
• Negotiating selling rates with Customers in order to ensure business is confirmed to us.
• Follow up on inquiries quoted to Customers via Call/ Chat/Email
• Inform clients of unforeseen delays or problems, or work with sales team to inform clients of delays and problems as well as to solve these problems
• Provide commercial after-sales support to clients when needed
• Processing Sales order by maintaining accuracy and TAT
• Payment follow-up with customers.
• Respond to customer inquiries / complaints
• Coordination with Warehouse Team
• Good Proficiency in English and other regional languages.
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