Customer Care Executive
Published date: 2024/01/10
- Location: Shimla, Himachal Pradesh, India
Required Customer Service Associates for a renowned BPO for various Domestic & International processes.
Will be critical to ensure customer satisfaction and resolving all query tickets in a timely manner as per defined TAT and SOPs.
Addressing customer's query and providing a satisfactory resolution and closing tickets smoothly
Escalating matters, to Team Leads as per requirement and ensuring the query loop is closed successfully
Preparing database, MIS and uploading call logs, timely and...
Will be critical to ensure customer satisfaction and resolving all query tickets in a timely manner as per defined TAT and SOPs.
Addressing customer's query and providing a satisfactory resolution and closing tickets smoothly
Escalating matters, to Team Leads as per requirement and ensuring the query loop is closed successfully
Preparing database, MIS and uploading call logs, timely and...
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