Customer Care Executive

Required Experience:- Freshers are also welcome

Duties & Responsibilities:

Providing help and advice to customers using your organisation’s products or services

Communicating courteously with customers by telephone, email, letter and face to face

Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants

Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill

Issuing refunds or compensation to customers

Keeping accurate records of discussions or correspondence with customers

Analysing statistics or other data to determine the level of customer service your organisation is providing

Producing written information for customers, often involving use of computer packages/software

Writing reports analysing the customer service that your organisation provides

Developing feedback or complaints procedures for customers to use

Developing customer service procedures, policies and standards for your organisation or department

Meeting with other managers to discuss possible improvements to customer service

Being involved in staff recruitment and appraisals

Training staff to deliver a high standard of customer service

Leading or supervising a team of customer service staff

Learning about your organisation’s products or services and keeping up to date with changes

Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses