Customer Care Executive

Fusion Bpo Services is hiring for Customer service

The Role

You Will Be Responsible For
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Achieving and exceeding weekly and monthly KPIs.
• Coordinating pre-sales and post-sales follow up.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Delivering effective sales skills trainings to the sales teams.
• Coaching sales teams and helping them in applying training content to real life situations.

Ideal Profile
• You have at least 1 year experience within a Customer Service, Sales Operations / Support or Telesales role, ideally within the Telecommunications industry.
• You have prior experience in dealing with General Trade / Open Trade.
• You possess solid expertise in Direct Sales and Enterprise Sales.
• Experience within Sales Training, Multi-country Sales and National Sales would be a strong advantage.
• Experience covering Consumer is strong plus.
• You have solid experience in a regional role ideally including experience covering India, Rest of Asia and Southeast Asia.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?
• Regional Role
• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a market leader within Telecommunications