Customer Care Engineer

• Support Thermo Fisher customers through technical service, installation, operation, training and repair of specialized – Analytical equipment like Ion chromatography, GC and have excellent technical competency if the HPLC product line.
• Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. In the CDS software.
• Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the system.
• Investigate difficulties and solve faults arising from operation or utilization.
• Rectify problems or suggest solutions or arrange for repairs to be made.
• Provide an important link between customers and Sales and Marketing.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Monitor repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
• Carry out planned maintenance calls and perform regular customer visits.
• Make recommendations about spare parts requirement and assisting with monitoring equipment.
• Achieve the assigned spares and Service revenue targets by prompting PM kits, instrument upgrade, software upgrades and calibration the systems.
• Role requires extensive travelling within the territory and may call for travel outside territory if need arises

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status