Customer Care Coordinator

We are looking for a highly-motivated individual to join us as a Customer Service Coordinator. You will be primarily responsible for handling customer queries in a professional and timely manner. Besides, you should be able to maintain a record of the client's details and communication.

You should be able to oversee your team members and provide support as and when required. Also, you should be able to conduct follow-up calls and send promotional emails to clients. You should have excellent communication skills and the ability to offer an enhanced customer experience.

To perform well in this job role, you should display strong leadership skills and problem-solving abilities. Moreover, you should be able to multitask and handle deadlines. Also, demonstrating excellent work ethics is crucial for this job.

Send in your application if you are customer-centric and have proven work experience in this Customer Serviceindustry. We would love to hear from you.

Female Candidates preferred.

Responsibilities

Overseeing Customer Service Representativesand other team members
Ensuring that the team members adhere to the company guidelines and policies at all times
Providing the clients with product and service knowledge
Identifying and resolving any urgent customer service queries
Maintaining and updating client database
Ensuring that follow-up and promotional calls are being made on time
Responding to client queries via phone calls and emails
Addressing any customer queries in a professional and timely manner
Coordinating with the Marketing department to create promotional events and campaigns
Requirements

Bachelor's degree in Business Administration, Business Management, or a related field
2-3 years of experience as a Customer Service Coordinator, Customer Service Consultant, Customer Service Representative or a similar role in the Customer Service department
Excellent written and verbal communication skills
Good time management and organizational skills
Strong analytical and problem-solving abilities
Having an eye for detail
Good listening abilities
Having a well-groomed personality and professional behavior
Ability to manage strict deadlines
Ability to offer excellent customer service
Job Types: Full-time, Regular / Permanent

Salary: ₹12,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Life insurance
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Near VKI Police Station, Jaipur - 302013, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Expected Start Date: 01/11/2022