Customer Care Associate(Delhi)

Job Description

Job Description:

• Personal Grooming

• Display of fresh stock as per plan (planogram).

• Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.

• Checking whether all merchandise has price tags and security tags.

• Upkeep of the section – cleanliness, removing cartons and packets.

• Knowledge of the day's targets and previous day's store and section achievement.

• Knowledge of in - store schemes, promotions and events.

Visual Merchandising

• Color blocking, size blocking

• Ticketing, Signages and size stickering in consultation with the Unit VM Head.

• Changing focal points and displays with UVM on a regular basis.

Selling

• Greeting and Attending customers.

• Maintain database of important and regular customers.

• Suggestive selling, Cross Selling and Add – on sales

• Knowledge of slow movers, fast movers

• Taking Customer requirement.

Product Knowledge

• Knowledge of the Fabrics, Brands, Styles, Sizes in one's section.

• Knowledge of the size and style availability of merchandise.

• Knowledge of the new product launches in the store.

• Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.

Stocks

• Taking proper care of merchandise.

• All merchandise should have security tags and price tags.

• No merchandise on display for the customer should be defective or damaged.

• Global Counts

• Perpetual inventory Count System.

Security / Vigilance

• Ensuring that all merchandise is tagged (soft tag/hard tag).

• Vigilant against pilferage, shop lifting etc.

Feedback to Supervisor

• Slow movers and fast movers of the section.

• Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.

Requirements
Criteria- Jobrole - Picking, Loading & un-loading of grocery products. Net Take Home Qualification - 10th Passed. Can read & understand the grocery products name. Net Take Home - Rs.12700/-. Attendance Bonus - Rs.500/- on 26 days duty. Rotational Shift Timing - 10am to 7pm / 2pm to 11pm. Age - 18yrs. to 30yrs