Customer Care Assistant

Position Title: Customer Care Assistant


Department:

Retail

Work Location:

Retail Outlets


Grade:

S1/S2/S3

Travel Required:

No


Reporting to:

Administrative:

Cluster Incharge

Reported by:

NA


Functional:

Cluster Incharge


Minimum Job Requirements


Educational Qualification:

12th

Experience:

0 - 2 yrs. of Retail assistant experience


Any additional requirement:


Purpose of the Position (Job Summary)


To ensure that customer needs are catered to in the Retail outlet.


Key Roles and Responsibilities


Financial

Responsible for achieving sales target
Keeping track of daily expense within own area of work, to ensure cost is kept under control


Customer Oriented

Assisting customer in the selection and purchase of product
Highlighting special promotions to customers
Handling customer complaint in professional and diplomatic manner, escalating to ROI when required


People Oriented

Collaborating with Helpers to meet the sales target


Internal Business Process

Keeping the shop floor clean and tidy at all times
Keeping merchandise in an orderly and neat fashion
Checking the inventory listing with actual stock and sharing discrepancy with the ROI


Competencies


Technical/Functional

Behavioral


Selling skill
Product Knowledge
Computer Knowledge – E.g. Billing
Customer Focus
Collaboration
Result Orientation
Adaptability
Grooming


Key Result Areas


Quantitative

Qualitative


Sales Achievement (Achievement against Targets.
Growth Value (Growth Against Last Year Respective Month)
Audit Report
Stock maintenance – backend and Display
Customer Service
Store cleanliness and display


Key Stakeholder Management


Internal

External


Cluster Incharge
ROI
Helper
Customers