CSR – Customer Support Representative (Telecom Company)
Published date: 2026/11/07
- Location: Chandigarh, Punjab, India
Indian telecommunications company operates a national LTE network with coverage across all 22 telecom circles. It does not offer 2G or 2G service, and instead uses only Voice over LTE to provide voice service on its 4G network.
Responsibilities
Company is looking for a Customer Support Representative that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customers issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets
Minimum...
Responsibilities
Company is looking for a Customer Support Representative that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customers issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets
Minimum...
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