CSHD Data Admin (Full-time | India)

Full–time
Reporting to the Clinical Help Desk Manager/Team Lead, the CSHD Data Admin is responsible for processing client account data and requests for specific applications related to the clinical Support help desk (CSHD). Using strong verbal and written communication skills, the analyst will provide efficient and courteous ticket processing and query response with the highest level of customer service.
• THIS IS 100% WORK FROM HOME. WE ONLY ACCEPT CANDIDATES FROM THE INDIA.
• Duties & Responsibilities:
• Manage client user data utilizing provided tools (i.e., account provisioning, deactivation, modification)
• Maintain technical proficiency with client tools
• Manage and organize workload based on priorities
• Suggest process improvements improve quality and consistency
• Create and delete analyst accounts
• Verification of request sheet submission
• File paperwork as needed for auditing purposes.
• Contact clients where necessary to clarify processes
• Other duties as assigned
• Why should I apply, you may ask?
• Fully remote position
• 8 hours per day | 40 hours a week
• 5 working days in a week | 2 days-off
• Training: around 4 weeks (paid).
• Internet allowance.
• Private health insurance plus 2-qualified dependents
• Full training is provided and dozens of E-Learning courses are available.
• No mandatory need for a college/university degree.
• Equipment provided
• You must have:
• At least 2 years of related experience.
• Open to working on a shifting schedule (8:00 AM to 5:00 PM EST)
• Stable Internet connection.
• Experience using Microsoft Applications, preferably savvy in Excel.
• Required Technical Skills:
• Proficient with Windows operating system and applications – email, online chat
• High proficiency with MS Office Suite, high-level MS Excel expertise
• Solid computer keyboarding, multiple monitors, and touchpad skills
• General understanding of various software and hardware Required Soft Skills:
• Fluency in English, spoken and written
• Strong attention to detail with a commitment to quality
• Exceptional organization, planning, and time management skills
• Excellent customer service orientation
• Proven ability to work under pressure and in a very fast-paced environment
• Ability to adapt based on rapidly changing client needs; a high level of flexibility is required
• Capacity to take initiative and think outside the box if necessary
• Must be able to communicate professionally in a written and verbal capacity
• Must be a team player and demonstrate a strong work ethic

Required Soft Skills
• Fluency in English, spoken and written
• Strong attention to detail with a commitment to quality
• Exceptional organization, planning, and time management skills
• Excellent customer service orientation
• Proven ability to work under pressure and in a very fast-paced environment
• Ability to adapt based on rapidly changing client needs; a high level of flexibility is required
• Capacity to take initiative and think outside the box if necessary
• Must be able to communicate professionally in a written and verbal capacity
• Must be a team player and demonstrate a strong work ethic