Cro (Customer Relation Officer)

Advanced Hair Restoration India Pvt, with the brand name Hair O Craft, is the leader in Hair Transplantation and Hair Restoration in Kerala since 2006 with ISO1900:2015. We have 13 branches with 200+ staff and planning for Pan India expansion. - Required Customer Relation Officer for our upcoming center at Salem. - Qualification - MBA-Marketing - Experience - Min. 1 yrs in sales and marketing (Healthcare industry experience preferred) - Age - Below 30 - Gender - Male - Good communication skill and proficient in MS office Roles and Responsibilities - Advise customers regarding our services and convince them about our strengths - Co-ordinate with the medical team and give suitable solutions for the customer - Achieve sales and revenue targets and work diligently to meet them - Resolve customer complaints quickly and effectively - Act as point of contact for complaints and escalate issues as appropriate - Help sales team up-sell or cross-sell services and products - Collaborate with internal teams to address customer needs - Participation in all Promotional Activities - Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty. - Implementing strategies to test the various forms of marketing developed by the team. - Liaising with other Government departments as and when needed. - Making sure the customer database is correctly segmented for targeted marketing activities. - Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team - The ability to meet tight deadlines and outstanding time management skills. - Team working and leadership skills; create new strategies and stay on top of the administration side of things. - Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems. - Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy. Salary: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Speak with the employer +91-XXXXXXXXXX