CRM - Production Support Jaipur
Published date: 2024/01/10
- Location: जयपुर, राजस्थान, India
Responsibilities
• Minimum 2-4 years experience in working handling Production Support environment support and good CRM/CRMNEXT/Salesforce process experience / knowledge
• Good communication skills. Ability to multi-task and work towards tight deadlines
• Event Management and Incident Management skills
• Responsible for bringing in process improvement, team optimization and also responsible for providing regular status updates (including performance report) to all the stake holders
• Team player who is ready to take on issues and problems and manage them single handedly if need be.
• Able to do the basic Severity Assessments for any production related issues
• Sense of urgency when handling production issues impacting business users/clients
• Good production support skills. Should efficiently handle the team and should have expertise to handle end users.
• Support the application in production, attend to requests/issues received via email or phone call from the Branch Users...
• Minimum 2-4 years experience in working handling Production Support environment support and good CRM/CRMNEXT/Salesforce process experience / knowledge
• Good communication skills. Ability to multi-task and work towards tight deadlines
• Event Management and Incident Management skills
• Responsible for bringing in process improvement, team optimization and also responsible for providing regular status updates (including performance report) to all the stake holders
• Team player who is ready to take on issues and problems and manage them single handedly if need be.
• Able to do the basic Severity Assessments for any production related issues
• Sense of urgency when handling production issues impacting business users/clients
• Good production support skills. Should efficiently handle the team and should have expertise to handle end users.
• Support the application in production, attend to requests/issues received via email or phone call from the Branch Users...
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