CRM Executive
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
• Managing huge numbers of calls in a timely and effective manner.
• Identify customer needs.
• Understanding customer problems.
• Providing the right solutions to customer.
• Keeping records of all customer conversations on the database.
• Meeting targets in number of call time, call quality, resolution quality etc.
• Following communication scripts.
The responsibilities may or may not include:
• Managing social media review sites.
• Upselling/cross selling to the customer.
• Conducting customer research.
• Attending trainings to continuously improve knowledge and performance.
Requirement
• Minimum 1 year of experience
• Must be graduate.
• Customer satisfaction.
Job Types: Permanent, Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Delhi, Delhi: Reliably commute or planning to...
• Identify customer needs.
• Understanding customer problems.
• Providing the right solutions to customer.
• Keeping records of all customer conversations on the database.
• Meeting targets in number of call time, call quality, resolution quality etc.
• Following communication scripts.
The responsibilities may or may not include:
• Managing social media review sites.
• Upselling/cross selling to the customer.
• Conducting customer research.
• Attending trainings to continuously improve knowledge and performance.
Requirement
• Minimum 1 year of experience
• Must be graduate.
• Customer satisfaction.
Job Types: Permanent, Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Delhi, Delhi: Reliably commute or planning to...
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