CRM Executive

Job Description: They are responsible for configuring, customizing, and integrating CRM software to meet the specific needs and requirements of the business.

Responsibilities:
• Customize and configure the CRM system according to the business processes and requirements of clients.
• Integrate the CRM system with other software applications and systems, such as marketing automation tools, ERP systems, or customer support platforms.
• Conduct user training sessions to educate clients and end-users
• Perform thorough testing of the CRM system to identify and resolve any bugs, issues, or inconsistencies.
• Prepare and maintain comprehensive documentation, including functional specifications, system configurations, user guides, and training materials.
• Assist in project planning and coordination

Requirements:
• A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications in CRM systems
• Prior experience working as a CRM Implementer, CRM Administrator, or in a similar role is highly desirable.
• Proficiency in CRM software configuration, customization, and integration. Knowledge of CRM platforms and technologies
• Strong analytical skills
• Excellent verbal and written communication skills
• Willingness to learn and adapt to new CRM technologies and updates.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹20,000.00 per month

Schedule:
• Day shift
• Morning shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Speak with the employer
+91 9667546607