CRM Executive

Full Job Description
· Respond to customer queries in a timely and accurate way, via phone, email or chat.

· Post-dispatch of products from delivery to customer review, taking utmost care of the customer experience at each step.

· Identify customer needs and help customers use specific features.

· Update our internal databases with information about any specific query, concern, or feedback from our customers.

· Monitor customer complaints on social media and reach out to provide assistance.

· Share feature requests and effective workarounds with team members.

· Inform customers about new products.

· Follow up with customers to ensure their issues are resolved.

· Gather customer feedback and share with our Product, Sales and Marketing teams.

· Making the customer have the best experience with the brand is the ultimate target.

Desired Candidate Profile:

· Any Bachelors Degree.

· Minimum of 2 years experience within the customer service industry.

· Should have worked on CRM.

· Freshers with good communication skills and knowledge of the fashion industry can apply.

· Excellent interpersonal and communication skills.

· Proficiency with computers and strong typing skills.

· Proficient in all Microsoft Applications.

· Ability to ask prying questions and diffuse tense situations.

· Strong time management and decision-making skills.

· Ability to deal with demanding customers and escalations.

· Able to perform under pressure.

· A team player.

· Female candidates preferred.

Job Types: Full-time, Fresher

Salary: ₹22,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Work Location: One location