CRM Executive

Full Job Description
Customer Relationship Management: Build and maintain strong relationships with customers, ensuring customer satisfaction and loyalty.

Sales Support: Assist customers in selecting appropriate outfits, providing product information, and guiding them through the purchase process.

Complaint Handling: Address customer complaints and concerns promptly and effectively, striving to resolve issues to the customer's satisfaction.

Order Processing: Manage and process customer orders, ensuring accurate and timely delivery.

Customer Follow-up: Follow up with customers to ensure their satisfaction with the products and services, and gather feedback to improve customer experience.

Database Management: Maintain and update customer databases, including contact details, purchase history, preferences, and special requests.

Cross-Selling and Upselling: Identify opportunities for cross-selling and upselling to increase sales and revenue.

Loyalty Programs: Develop and implement loyalty programs to enhance customer retention and encourage repeat business.

Sales Reporting: Prepare regular sales reports, analyzing customer trends, preferences, and buying patterns to identify opportunities for improvement.

Team Collaboration: Collaborate with the sales team and other departments to ensure a seamless customer experience and effective communication.

Skills:

Strong Communication: Excellent verbal and written communication skills to interact with customers effectively and convey information clearly.

Customer Service: A customer-centric approach with the ability to handle customer inquiries, complaints, and requests professionally and efficiently.

Product Knowledge: In-depth knowledge of lehengas, sarees, gowns, and related accessories to assist customers and provide accurate information.

Problem-Solving: Strong problem-solving skills to address customer issues and find suitable solutions in a timely manner.

Attention to Detail: Meticulous attention to detail to ensure accurate order processing and database management.

Sales Techniques: Familiarity with sales techniques such as cross-selling, upselling, and closing deals to maximize revenue.

Interpersonal Skills: Ability to build rapport with customers, understand their needs, and provide personalized service.

Time Management: Effective time management skills to handle multiple tasks, prioritize work, and meet deadlines.

CRM Software: Proficiency in using Customer Relationship Management (CRM) software to manage customer information, track interactions, and generate reports.

Team Player: Collaborative mindset with the ability to work well in a team environment and coordinate with colleagues from various departments.