Credit Collection/Accounting Services

Full Job Description
Overview:
Title: Accounting Services - Senior Representative/Specialist

You will use your skills and experience working closely with customers and handling conflict to develop collaborative and trusted relationships. You will communicate with customers daily to resolve disputed receivables and help facilitate timely payments. You will also work closely with the sales and service teams to deliver high quality service that aids in continued growth for the customer. You will learn how to use negotiation methods to achieve a goal that benefits both Lutron and the customer.

Responsibilities:
A highly motivated team player who consistently Takes Care of the Customer, Takes Care of the Company, and demonstrates strong operations and communication skills in all assignments. Ability to handle multiple priorities and identify all variables for resolution. Proactive in identifying and solving issues that balances the customer, company and employee needs.


Take Care of the Customer
Foster positive working relationships with customers and sales to increase customer satisfaction.
Provide superior customer service to external and internal customers. Take ownership of customer need and follow through until complete.
Inform Lutron sales of significant changes in account status in a timely and professional manner. Utilize their relationship with customer and consider their advice in decision making.
Work as a team with sales, customers and other departments, as well as members of this department, to increase sales, accelerate cash inflows and reduce credit risks.
Take Care of the Company
Review held orders and collaborate with customer via phone and email to bring account in to good standing, allowing continuity of future business.
Identify delinquent accounts and the need to be called based on terms of sale.
Provide and document detailed information on customer account status
Promptly identify and review delinquent accounts with Global Recovery Specialist, following documented escalation process
Qualifications:
Bachelor Degree (Commerce preferable)
Total Number of relevant experience – 2-4 Years.
Excellent verbal and written communication skills.
Exceptional interpersonal skills and team-oriented philosophies
Excellent negotiation skills
Problem solving skills
Exceptional ability to self-structure day to day activities
Positive relationship and basic understanding of Integrated Systems, Service Company, Customer Service and Marketing departments
Solid understanding of the order to shipment process
Strong Credit and collections experience handling Indian and International Customers