Credit Card Operations Manager

At Jupiter, we are building a new age personalized mobile-first, AI-based digital bank. We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users.

To help us grow, we are looking at awesome team-players to join us and contribute towards building a community first digital bank.

Join us if you wish to build the bank of the future!

We are looking for candidates who can execute process across the banking products,mantain SLAs and handle escalations to join our banking operation team.

Your Roles & Responsibilities:
• You will get the opportunity to Ideate, Build Business Cases, Conceptualize new Products in Owning credit card reconciliation along with Dispute/Chargeback process.
• Execution of process as per documentation and SLAs
• Handling escalations from customer service for investigating for various queries.
• Managing MIS and other analytics reports on frequent intervals
• Responsible for value addition and improvement in the existing processes
• Coordination with Banks, vendors, internal and external stakeholders for day-to-day operations.

Requirement:
• 4+ years of experience working in the Credit card operations.
• Working knowledge of handling customer issues/ disputes across.
• Hands-on knowledge of MS-office ecosystem, excellent MS Excel skills
• Hands-on experience with FreshDesk is a bonus
• Most importantly, an innate hunger for learning and executing with an ownership mentality.

Press Coverage on Jupiter:
• https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/24million-funding-takes-amica-pre-launch-valuation-to-70-million/articleshow/71884305.cms?from=mdr
• https://www.livemint.com/companies/start-ups/former-payu-md-s-amica-financial-raises-24-million-at-70-million-valuation-in-first-funding-round-11572921788037.html
• https://ivmpodcasts.com/shunya-one-episode-list/2019/7/2/ep-99-jitendra-gupta-citrus-pay-payu-angel-investing