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(CP-178) - Service Quality Leader

Published date: 2026/11/06
  • Location: Jaipur, Rajasthan, India
Job descriptionKey Responsibilities :The incumbent will be responsible forEnsuring completion of SQ Assessment and Reviews as per the plan across branches and respective customer touch points.Achieving SQ standards as per the targets set for the yearEnsure sustenance of the improvement thru validation exercisePeriodic engagement with the respective RBL / RSDL towards a review of the Customer Service Initiatives with a view to improve the scores , process deliveryUndertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement,
Company Name: Yes Bank

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