Costumer Care Executive

Job Function : Customer Service Representative

Voice/Email Experience : Fresher/ experienced

preferred

Specialization : Operations Level : Executive

Industry : CRM/CallCentres/BPO/ITES Location : Jaipur

Salary : 20 to 34ctc : HCS/Undergrauate/ Graduate

KEY SKILLS:

A “Customer Service Representative” must have

Excellent verbal, written and listening skills
Should have good command over Grammar and Fluency in English
Should not have any MTI while conversing
Details of several functions to provide quality service
Good knowledge of computers
Ability to Write/type messages to ensure professional tone
JOB DESCRIPTION:

Handle queries and complaints of the Amazon related to products
Transaction handling Services, Problem Solving Efficiency
Numerical Ability, High level of accuracy
Energetic, friendly and approachable individuals that understand the impact of great customer service
Responsible to deliver high quality and productivity results that meet the identified targets
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
JOB SUMMARY:

This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively

DESIRED CANDIDATE PROFILE:

Education qualifications – HSC/ Undergraduate/Graduate
Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
Excellent interpersonal skills
Should not be below 18 years of age
•Flexible to work in rotational shifts as per US Hours, according to business needs

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund
Schedule:

Night shift
Rotational shift
Supplemental pay types:

Commission pay
Joining bonus
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:

total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX