Corporate Trainer - Sales and Customer Experience
Published date: 2024/01/16
- Location: Mumbai, Mumbai, Maharashtra, India
Job Title: Corporate Trainer - Sales and Customer Experience
Location: The Centrium, Kurla West, Mumbai
Position Summary
We are looking for a full-time, on-site Corporate Trainer - Sales and Customer Experience to join our team in Mumbai. As a Trainer, you will be responsible for training and developing the selling and service capabilities of our sales force team by conducting systematic assessments and creating, designing, developing, and delivering training programs in a fast-paced and dynamic environment.
Duties And Responsibilities
Develop and coordinate training programs (online, offline, and coaching) and content plans for various target groups (Customer Service/Inside Sales New Hire and Existing team training).
Design the training plans for soft skills, communications skills (across various lines of service, and calls), and targeted training to deliver quality metrics of the Customer Support team
Conduct periodic Training Needs Analysis and implement programs to improve existing customer service levels
Coordinate with the Training Admin for training calendar, participation, certification process, etc.
Perform skills gap analyses to identify areas of improvement
Responsible for process, product, sales, and service training
Accountable for achieving individual training performance metrics
Establish standardized methods for delivery, evaluation, measurement, performance, and reporting for Learning and Developing programs
Leverage technology, to initiate innovative learning and communication practices
Build and maintain relationships that align training delivery with operational success
Education Requirements
Any Graduate / Post Graduate
Skills & Attributes For Success
Understanding of contact center technology, processes, and operations Robust training /accreditation program design experience
Excellent communication skills, both written and verbal
Proficiency in using Microsoft products such as Excel, PowerPoint, and Word
Customer-centric and attention to detail
Ability to work both independently and in a team environment
Ability to multi-task, prioritize, and meet timelines on deliverable
• If you consider yourself a good fit for this role, write to the contact provided in the post below.***
E-Mail: Sushant.Kumbhar@qispine.com
WhatsApp/Call: 9820592454
Location: The Centrium, Kurla West, Mumbai
Position Summary
We are looking for a full-time, on-site Corporate Trainer - Sales and Customer Experience to join our team in Mumbai. As a Trainer, you will be responsible for training and developing the selling and service capabilities of our sales force team by conducting systematic assessments and creating, designing, developing, and delivering training programs in a fast-paced and dynamic environment.
Duties And Responsibilities
Develop and coordinate training programs (online, offline, and coaching) and content plans for various target groups (Customer Service/Inside Sales New Hire and Existing team training).
Design the training plans for soft skills, communications skills (across various lines of service, and calls), and targeted training to deliver quality metrics of the Customer Support team
Conduct periodic Training Needs Analysis and implement programs to improve existing customer service levels
Coordinate with the Training Admin for training calendar, participation, certification process, etc.
Perform skills gap analyses to identify areas of improvement
Responsible for process, product, sales, and service training
Accountable for achieving individual training performance metrics
Establish standardized methods for delivery, evaluation, measurement, performance, and reporting for Learning and Developing programs
Leverage technology, to initiate innovative learning and communication practices
Build and maintain relationships that align training delivery with operational success
Education Requirements
Any Graduate / Post Graduate
Skills & Attributes For Success
Understanding of contact center technology, processes, and operations Robust training /accreditation program design experience
Excellent communication skills, both written and verbal
Proficiency in using Microsoft products such as Excel, PowerPoint, and Word
Customer-centric and attention to detail
Ability to work both independently and in a team environment
Ability to multi-task, prioritize, and meet timelines on deliverable
• If you consider yourself a good fit for this role, write to the contact provided in the post below.***
E-Mail: Sushant.Kumbhar@qispine.com
WhatsApp/Call: 9820592454
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