Corporate Serv Mgr-Corp Apply

• Job Responsibilities(JR) : 6 8 Areas
Actionable (4-6)
Collection of customer KYC document copies towards all Forex Plus card sale through
Collecting Debit Authority letters from CAM/Non CAM
Collection of email indemnity letters from CAM/Non CAM Corporates
Ensuring the agreements for FX and INR Corporates are in place and relevant letters are on records
Conducting fortnightly audit at implant locations to ensure transaction accuracy, check for maintenance and accuracy of Cash and Cards register with the stock
Ensure compliance to KYC guidelines and document verification process for every transaction conducted at Corporate location
Conduct surprise audit checks at vendor locations to countercheck the correctness by conducting a random check of 25% of transactions
Monitor the payment schedule for each Corporate and follow up for regularization
Payments reconciliations and follow up with the Corporates on outstanding
• Ensure Nostro fund monitoring and adherence of timelines for providing relevant alerts to Corporates for knock off and net offs
Ensure daily tracking of every load/reload mail/encashment requests closely monitor daily TAT of the external vendor rendering services for the Bank
Managing a team of co-ex for FX/ INR corporates and ensuring timely delivering of letters, agreements and picking up documents
Provide proactive information to Corporates and branches on the cut off timings, month end processing , change in process and guidelines
Interact closely with Operations team for activation, reject follow-ups and knock off monitoring
Follow up with branches, chargeback team, legal team and credit team for dispute cases, TOD approvals and branch fundings
Raise timely concerns to the RM/UH , in case the corporate is not following the process
Customizing process for Key Corporates in consultation with product team
Handle standard product queries raised by the corporate and branches
Catering to the external queries and complaints received from Corporates
Attend to queries and escalations raised by different verticals like CBG,FIG, CSRM/KCM and resolving them in the TAT
Address and resolve complaints from Phonebanking /MDs desk /PNO /Grievance Redressal Cell / CRM
Manage relationships and service requests
Handle complaints and ensure closure within prescribed TATs
Manage renewals and closely track delinquencies
Ensure adherence to internal processes and compliance to regulatory guidelines