Content Writer - Tata Consultancy Services

Skill: Content Writer Grade: BPO 1/2/3Location: Kolkata/ChennaiOps Content Writer(Experience: 3-6 years)Excellent communication skills in English - both written and verbalConduct online research to: Identify the right, authentic sources from which information can be referred to for addressing any topic for targeted responses to business queriesBased on the source, develop clear, consistent content on various topics The need is for simple, yet engaging and empathetic content without using jargonsAbility to understand and summarize the context from the source and expressing in one's own words Verify / Review content with respect to correctness of information and statistics citedRevise / Edit content, where requiredUnderstand client feedback and revise / edit content to meet requirementsUnderstand feedback prioritization to be able to churn out the deliverables as per committed deadlinesReview / Edit / Proofread content as and when requiredUnderstand and follow the client's verbal identity principles or tone of voice while executingHave knowledge of latest online marketing trends and how they help businesses growAbility to build on existing knowledge and adapt a continual learning approachMaintain version control of files, ensuring the right deliverable is being exchanged with the clientWork in a high-pressure environment with tight timelinesWork independently with minimal supervisionBe the point of contact for the customer to discuss the content-related feedback and approachLiaise with different project and client stakeholders to ensure smooth delivery, understand dependencies, and raise red flags in a timely mannerHave proper knowledge of using Word / PowerPoint / ExcelPrepare documentation / presentation on any content-related reporting requirements Identify process improvement areas and implement mechanisms for enhancing client experienceAdded advantage would be to have a working knowledge of: Using JIRAContent management systems and plagiarism-checking toolsThe business ecosystem, especially related to small and medium enterprises and their digital capability / improvement areas