Content Writer, CX

About PhonePe

PhonePe is India's leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Job Description - Content Intern, Customer Experience

Ideal candidate

We are on the lookout for a passionate content writing intern who can help create a positive experience for PhonePe customers at every step of their journey on the app. If communication is your forte, and you are keen on providing a transparent & trusted customer experience through content initiatives, please send us your updated CV.

Responsibilities
• Create customer-centric help content with a view of educating and resolving customer issues
• Identify, implement, and measure content/communication changes based on product changes/requirements and data
• Create interactive chatBOT conversations that will aid 1,500+ customer support executives in delivering a customer experience that is par excellence
• Research industry best practices on various content formats & channels

Key Requirements
• Strong communication skills; both written and verbal
• Ability to cogently & passionately present and defend ideas/thoughts that aim at improving customer experience
• Well versed in Microsoft Word, Excel, & Powerpoint, and popular Content Management Systems

Prior content creation experience and/or working with customer experience teams will be an advantage. The key focus of this role is to align communication to customer experience.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy