Content Writer - Content Writer

Producing high quality documentation appropriate for its intended audience Working with internal teams on product and documentation requirements Writing easy to understand user interface text, online help/FAQs Work with internal teams to obtain in depth understanding of the product and its documentation requirements. Create tutorials to help end users use a variety of functions Create and maintain the information architecture document Requirements and skills: Excellent written skills in English Strong working knowledge of Microsoft Office Ability to deliver high quality documentation with attention to detail Proven working experience in technical writing of software documentation Basic familiarity with the SDLC and software development Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures University degree in Computer Science, Engineering or equivalent preferred To develop designs that gets clients messages across with high visual impact. Understand the product delivery lifecycle and align the documentation development lifecycle (DDLC) to it. Also validate effort estimates for different assignments. Understand the product/feature. Develop a draft document based on the requirement. Lead production of designs that gets the clients messages across with high visual impact. Test the product /feature by installing the product and ensuring the document is accurate. Speak to SMEs to ensure accuracy of content in the document. Work proactively with project teams to ensure that all product documentation is technically accurate, comprehensive and adhere to quality standards. Guide and mentor team members for usage of tools and Html, Java Script, Flash with Action Scripting, Dreamweaver, Photoshop, Fire Works etc. Manage the DDLC and contribute to the development of internal documentation standards and methodology. Desired Skills & Competencies Work and communicate effectively with software developers, product marketing, and product managers to write and maintain high-quality documentation. Ability to create Release Notes. Knowledge of APMs & Gateway is a plus