Content Writer
Published date: 2026/11/08
- Location: Gurugram, Haryana, India
The Customer Relations team handles customer’s queries, feedbacks and complaints. The role entails receiving customer’s email/ social media posts and resolving the customer’s issue appropriately. This may involve investigation from other departments and inter departmental coordination. The holder of this position needs to apply customer centric approach with the product and process knowledge to resolve the customer’s issue within the stipulated timelines. The average first response time and time taken to resolve the cases are the key performance metrics along with qualitative aspect. He/ She is expected to have good English writing and comprehension skills.
Key Responsibilities
Handling customer relation emails for resolving disputes
Managing Social Media brand handles for responding to customer queries and issues
Coordinating with inter departments for investigation and information
Maintaining MIS for the cases resolved
Skills & Attributes
Excellent Written and Verbal Communication Skills
Knowledge of Aviation
Familiar with social media platforms- Facebook, Twitter, Instagram, etc
Work Experience
Minimum 1-4 years of work experience
Qualification
Graduate from a recognized university
Location
Gurgaon
Key Responsibilities
Handling customer relation emails for resolving disputes
Managing Social Media brand handles for responding to customer queries and issues
Coordinating with inter departments for investigation and information
Maintaining MIS for the cases resolved
Skills & Attributes
Excellent Written and Verbal Communication Skills
Knowledge of Aviation
Familiar with social media platforms- Facebook, Twitter, Instagram, etc
Work Experience
Minimum 1-4 years of work experience
Qualification
Graduate from a recognized university
Location
Gurgaon
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